1. Overview
At EactiveNet, Inc., we strive to provide exceptional technology services through our subsidiary
companies. This refund policy outlines the terms and conditions for refunds and cancellations
for services purchased from EactiveNet, Inc. and its subsidiaries.
2. General Refund Policy
Due to the custom nature of our technology services and the significant resources invested in each project,
all sales are generally considered final. However, we understand that exceptional circumstances may arise,
and we evaluate refund requests on a case-by-case basis.
3. Service-Specific Refund Policies
3.1 Dulaney Mobile (Mobile App Development)
- Consultation Phase: Full refund available within 48 hours of initial consultation if no development work has begun
- Development Phase: Partial refunds may be considered based on work completed and milestones achieved
- Completed Projects: No refunds available once the app is delivered and approved
- Hosting/Maintenance: Monthly fees are non-refundable but service can be cancelled for future billing cycles
3.2 Dulaney Software Group (Custom Software)
- Project Planning: Full refund available within 72 hours if no development has started
- Active Development: Refunds calculated based on completed milestones and deliverables
- Final Delivery: No refunds after client acceptance and final delivery
- Support Contracts: Can be cancelled with 30 days notice, no refund for current period
3.3 ESimple Hosting (Web Hosting)
- 30-Day Money-Back Guarantee: Full refund available within 30 days of initial signup
- Setup Fees: Non-refundable in all circumstances
- Domain Registrations: Non-refundable as per ICANN policies
- Dedicated Services: Prorated refunds available with 30 days notice
3.4 Dulaney Web Services (Web Development)
- Design Phase: Full refund available before design approval
- Development Phase: Partial refunds based on completed work and milestones
- Launch: No refunds after website goes live and is approved by client
- Maintenance Plans: Can be cancelled with 30 days notice
3.5 Dulaney Animation Studios (Animation Services)
- Concept Phase: Full refund available before storyboard approval
- Production Phase: Refunds calculated based on completed animation segments
- Final Delivery: No refunds after final animation delivery and client approval
- Revisions: Additional revision fees are non-refundable
3.6 Future Form AI (AI Solutions)
- Consultation: Full refund available within 48 hours of initial consultation
- Development: Partial refunds based on development milestones achieved
- Training/Implementation: No refunds after AI model training begins
- Ongoing Support: Monthly fees non-refundable but can be cancelled for future periods
4. Refund Request Process
To request a refund, please follow these steps:
- Contact us at (520) 214-7511 or email refunds@eactivenet.com
- Provide your project details, invoice number, and reason for the refund request
- Allow 5-7 business days for our team to review your request
- We will contact you with our decision and next steps
- If approved, refunds will be processed within 10-14 business days
5. Conditions for Refunds
Refunds may be considered under the following conditions:
- Services have not been delivered as specified in the contract
- Technical issues prevent service delivery through no fault of the client
- Cancellation occurs within the specified timeframe for each service type
- Mutual agreement between EactiveNet, Inc. and the client
- Legal or regulatory requirements mandate a refund
6. Non-Refundable Items
The following items are non-refundable under all circumstances:
- Third-party licenses and software costs
- Domain registration fees
- SSL certificates and security services
- Payment processing fees
- Consultation fees after work has begun
- Rush delivery charges
- Training and onboarding sessions already completed
7. Refund Methods
Approved refunds will be processed using the original payment method whenever possible. If the original
payment method is no longer available, we will work with you to arrange an alternative refund method.
Please note that payment processing fees may not be refundable.
8. Dispute Resolution
If you disagree with our refund decision, you may request a review by our senior management team.
All disputes will be handled in accordance with the dispute resolution procedures outlined in our
Terms of Use. We encourage open communication to resolve any issues amicably.
9. Chargebacks and Payment Disputes
We strongly encourage clients to contact us directly before initiating chargebacks or payment disputes
with their financial institutions. Chargebacks may result in additional fees and can affect future
service availability. We are committed to working with our clients to resolve payment issues fairly.
10. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately
upon posting on our website. Continued use of our services after changes constitutes acceptance of
the updated policy. We will notify existing clients of significant changes via email.
11. Contact Information
For refund requests or questions about this policy, please contact us: